Jenny Turner

TetraMap is an integral tool that we use as part of our service cultural change methodology. We work on both mindset shift and skills development. Aligning leader values and behaviours is pivotal in creating a culture where frontline staff are engaged to deliver world class service. We then use TetraMap to accelerate leaders’ emotional intelligence focusing on the following 4 competencies: self awareness, self management, social awareness and relationship management. In frontline teams TetraMap is a powerful tool that can be used to accelerate and deepen relationships with customers building trust and confidence in the service provider. This allows service professionals to go beyond the normal remit of their role to actively promote additional services in a way that appeals to the individual customer profile thereby generating greater revenue for their company.