Case studies – by theme
Themes
Sales and customer service
Not your average customer service course
TetraMap_AdminWhile many customer service courses might focus on technique or performance, this began with understanding self first. Secondly one must understand how others are different to gain a deeper understanding of why an individual’s communication style, behaviour, or motivations might be causing the conflict or disconnect with their customers.
Impacting a corporate culture
TetraMap_AdminTetraMap created a connection through common understandings, visions, and language. Initially, I was pretty sceptical. Mainly because I couldn’t see how such a simple model could stick and be used throughout the business at all levels. However, it did not take me long before I noticed how many people were talking about it.
Igniting sales and service
TetraMap_AdminThe benefits to the organisation have been far-reaching beyond improving customer service and sales opportunities. Managers are now better equipped to deal with challenging situations and there is a greater understanding and tolerance within teams.
Making a difference in the banking world
TetraMap_AdminA German savings bank introduced a financial counseling concept involving a significant culture change. As a simple and holistic model for dealing with diversity, TetraMap was integrated into the sales executives’ training.