Case studies – by sector or
theme
Sectors
Corporate
Introducing TetraMap to your organization the EASY WAY.
BrettThis is a story of momentum, of something small that kept growing and is still growing strong for an IT consultancy with about 13.000 employees in 28 countries.
Taking TetraMap® to Eden to create a better world
BrettHaving a deep sense of purpose is essential for a meaningful life, and for me this is about doing what I can to help create a more loving and sustainable world. I was therefore really excited to be able to deliver a TetraMap® Facilitator Certification Programme at the Eden Project in Cornwall last month (Nov 2017)
Opening minds when engaging and negotiating with stakeholders
TetraMap_AdminATN Group is delivering of training programmes for Chartered Institute of Procurement & Supply. Including TetraMap helped participants prioritise what was important in negotiation – the process and impact of personality on the process.
From court case to communication
TetraMap_AdminTetraMap helped a public sector client to resolve a Personal Grievance claim of bullying and get a seriously damaged working relationship back on track
Impacting a corporate culture
TetraMap_AdminTetraMap created a connection through common understandings, visions, and language. Initially, I was pretty sceptical. Mainly because I couldn’t see how such a simple model could stick and be used throughout the business at all levels. However, it did not take me long before I noticed how many people were talking about it.
Igniting sales and service
TetraMap_AdminThe benefits to the organisation have been far-reaching beyond improving customer service and sales opportunities. Managers are now better equipped to deal with challenging situations and there is a greater understanding and tolerance within teams.
Changing the language of business
TetraMap_AdminThe model continues to engage individuals by helping them with team building, new team formation, reducing conflict, and managing and leading others.
Making a difference in the banking world
TetraMap_AdminA German savings bank introduced a financial counseling concept involving a significant culture change. As a simple and holistic model for dealing with diversity, TetraMap was integrated into the sales executives’ training.
Themes
Sales and customer service
Not your average customer service course
TetraMap_AdminWhile many customer service courses might focus on technique or performance, this began with understanding self first. Secondly one must understand how others are different to gain a deeper understanding of why an individual’s communication style, behaviour, or motivations might be causing the conflict or disconnect with their customers.
Impacting a corporate culture
TetraMap_AdminTetraMap created a connection through common understandings, visions, and language. Initially, I was pretty sceptical. Mainly because I couldn’t see how such a simple model could stick and be used throughout the business at all levels. However, it did not take me long before I noticed how many people were talking about it.
Igniting sales and service
TetraMap_AdminThe benefits to the organisation have been far-reaching beyond improving customer service and sales opportunities. Managers are now better equipped to deal with challenging situations and there is a greater understanding and tolerance within teams.
Making a difference in the banking world
TetraMap_AdminA German savings bank introduced a financial counseling concept involving a significant culture change. As a simple and holistic model for dealing with diversity, TetraMap was integrated into the sales executives’ training.