Why is the customer like that?
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TetraMap was easy to understand and remember. I gained a greater insight into how to use positive language to engage each of the customer styles and how to change my own voice, tone, and language to get in better rapport.
Matt Goff, Customer Consultant
Nationwide Building Society
Absolutely, positively customers
Over 200 staff at Wellington City Council have taken part in the ‘Excellent Customer Service’ programme designed to improve the council’s customer service strategy. As leader of the programme Bevan Smith puts it, “If you’re going to serve the customer well, you have to be able to understand yourself and others first.” READ MORE >